Frequently Asked Questions

PLACING AN ORDER

Placing an order is easy, simply follow these steps:

  • Shop by browsing through any of our product categories and view more detail on each product page.
  • Add your chosen size to your shopping bag by clicking on the ‘ADD TO BAG’ button.
  • Review the items you have selected by clicking on the ‘MY BAG’. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item.
  • To finalize your purchases, click ‘SECURE CHECKOUT’ and follow the instructions.
  • If you are interested in an item which is not available to purchase online, you can email us and we will try and locate the product for you in one of our boutiques and arrange a mail order purchase.

No, you don’t need to create an account.

Charmy Posh shoes comes in American sizing and are true to size.

The size dropdown list on the product page will specify whether your size is available to purchase. If the item is in your wish list ‘SOLD OUT’ will be displayed. Please be aware that if an item is in your wish list or shopping basket, it can still sold as it is not reserved.

We accept PayPal, Visa, MasterCard and American Express and Discover cards.

The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure Charmy Posh uses Secure Socket Layer (SSL) technology to protect the data you send to us over the internet. All credit card transactions on this site are processed using a secure online payment gateway which encrypts your card details in a secure host environment.

We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent.

To place an order, we will require your billing address, delivery address, telephone number, credit card number and expiration date. If necessary these details may be used to verify your order.

We may use your contact details to let you keep you informed of our latest collections and Charmy Posh news.

After you place your order, you will receive an email confirming that your order has been received. This does not mean your order has been accepted. Once your payment details have been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item will then be dispatched. Please do keep an eye out for any emails from us once your order has been placed, as we may contact you to verify some details.

Before your purchases have been prepared for dispatch we may be able to amend your shipping details whilst we check your new address.

Should the shipping address need to be amended, a new order will need to be placed.

***BILLING AND SHIPPING MUST BE THE SAME AS THE CREDIT CARD OR YOUR ORDER WIL BE CANCELLED***

Packer Shoes offers our customers the option to return any unused/unworn merchandise within 15 days of purchase for store credit (CERTAIN EXCLUSIONS MAY APPLY). The packaging must be completely intact and all tags attached to process a return. Any footwear returns must be shipped double boxed in its original packaging. If a product has factory flaws (i.e. loose stitching, glue stains, broken straps, etc...), please contact the vendor directly to open a claim. We do not provide refunds for worn or damaged merchandise. After processing a return, the customer will be granted an online gift code equal to the dollar amount of the item returned. Please note that the customer is responsible for shipping the item back to us. The original shipping fee will not be reimbursed.

**SPECIAL AND LIMITED RELEASES ARE FINAL SALE**

FOR ALL RETURNS:

Email info@charmyposh.com for a return authorization.

An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault within a period of 15 days after delivery. We do not consider wear and tear to be a fault.